Frequently asked questions: GROHE Sense & GROHE Sense+

Flooding alarm

How does GROHE Sense detect a flood?

What happens if GROHE Sense detects a flood?

Temperature and humidity sensing

How often does GROHE Sense measure the room temperature and the humidity?

What is the difference between GROHE Sense and GROHE Sense+?

Does GROHE Sense measure absolute or relative air humidity?

Installation

Where to install GROHE Sense?

How to install GROHE Sense?

What can I do if my GROHE Sense is too big to place on the location I would like to monitor?

What if your WLAN connection is not stable enough or you cannot detect your WLAN connection needed to connect GROHE Sense?

Hardware

How big is GROHE Sense?

Is GROHE Sense waterproof?

What to do if the batteries are running out?

Frequently asked questions: GROHE Sense Guard

Pipe break and leakage detection

What happens when GROHE Sense Guard does not have electricity?

What happens when GROHE Sense Guard does not have WIFI connectivity anymore?

Hardware

What connections are supported?

How long is the power cable?

What is included in the packaging?

Installation

How is GROHE Sense Guard Installed?

How can you connect GROHE Sense Guard with the GROHE ONDUS App?

What if your WLAN connection is not stable enough or you cannot detect your WLAN connection needed to connect GROHE Sense Guard?

Security

What  if a hacker shuts off my water supply?

Frequently asked questions: GROHE ONDUS App

Compatibility

What kind of mobile devices and operating systems are supported by the GROHE ONDUS App?

What other smart home devices can be connected with the GROHE App?

What connectivity protocols do GROHE products use to GROHE ONDUS Cloud?

Notifications & Errors

Do I only receive notifications when connected to my local WLAN?

How can I make sure that I receive messages and warnings on my smartphones lock-screen?

My app does not work anymore. What can I do?

Security & Privacy

What kind of data is stored?

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